Ordering from our Japan pages October 2011
To order from our Japan pages click on the basket next to the koi you want, enter your credit card details (VERY SECURE), and the koi will be reserved. Once we have processed your credit card details the koi will then be indicated as sold. On a rare occasion the same koi can be purchased twice, no credit card transactions are taken via our website and only processed manually. In this instance the first purchase will be owner of that koi.
OR
You can phone our sales line on 08450 702704 9am to 4pm.
Some koi may have a video link indicated by a video symbol, this shows even more the quality of the koi we select and aid you with making your choice.
We ask for FULL payment to reserve any koi, deposits are not accepted.
PLEASE BE AWARE MANY KOI SELL QUICKLY ON OUR JAPAN PAGES, SO TO AVOID DISAPPOINTMENT PLEASE ORDER EARLY.
You can at any point within reason change your mind whilst we are in Japan for another koi of equivalent or higher value.
Once we return to the Uk if you wish to change your mind within 4 weeks of our return for another koi of equivalent or higher value then a small admin fee will apply.
After the 4 week deadline we will not accept any changes in your order, nor do we have a cancelation policy.
Our pictures and video's are quite clear, and previous customers who have purchased from our Japan pages have rarely been disappointed.
Discounts whilst in Japan
Whilst we are in Japan why not take advantage of our discounts? These can be between 10% and 30% member's discount. Once we return from Japan these will return to the normal 10% discounts.
Collection of Koi
For those koi being collected after our 4 week quarantine period, we ask that they are ALL collected by the 12th December.
If you have un-heated pond then we will keep any of these koi over winter for a fee of £30 per koi.
A specific time frame for over wintered koi collections will be notified in due course, but is normally by the end of March.
Please specify in the comments box when ordering online or notify us via email or phone.
This service is NOT for those who have heated ponds.
Failure to collect your koi within a specified time period WILL result in a weekly fee of £20 being charged and the koi will NOT become the responsability of Richdon Koi
In the event of the koi being deemed unsalable due to health reasons whilst in the care of Richdon Koi, Richdon Koi will offer a full credit towards the purchase value.
Why not grow a koi next year in our 100,000gallon indoor pond?
ONLY Nisai and older koi over the value of £550 before members discount can be reserved for growing next season in our 100,000gallon special indoor growing pond.
The fee for this service, including being kept over winter is £195, £295 & £395 depending on the size of the koi at purchase.
You can order these services here depending on the size of your koi at the time of purchase:-
http://www.richdon-koi.com/shop/?catid=82
These policies do NOT apply to our Autumn special offer of pre-ordered koi over the valuje of £1000, please contact us directly to discuss these terms.
The Richdon Koi Team
We hope you understand and appreciate our policies?
If you have any further queries please do not hesitate and contact us